CSR Notes:

• If some calls requesting prayer, please have them call the prayer line: 1-877-519-9172

• 20X Brochure (Ministry Gift Package) includes two signed books by Author Richard Pearson

• Always return to the call centre page and do not use the continue shopping button for multiple orders

• When a customer requests a donation only, please ask if they are expecting a book or study guide. There has been some confusion on the part of the customer in the past

• In case of multiple book orders, please let the customer know that items may be shipped separately

• The is a new box under “Order Info” that allows for special instructions or requests from the customer

• If a caller refuses to submit an email or phone number, please populate the corresponding fields with:

• NoMail@prophecyusa.org
• (999) 999-9999

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• Unless you receive a confirmation page, you can assure the customer that a payment did not go through. This includes a blank page

• Please let customers know that their credit card will show that a payment has been made to “PayPal”

• Please make sure that you are using the correct currency. US funds for US customers

• We do accept money orders
• Always open this page in a Private/Incognito page
• All International orders (other than Canadian) are to be in US funds
• Please enter all information accurately (Thanks guys, you rock!)

• US CALLERS: mailing address:                   CANADIAN CALLERS: mailing address
  ProphecyUSA                                    ProphecyUSA
  PO BOX 2833                                    P.O. Box 10
  Clearwater, Florida 33757                      Paris, Ontario  N3L 3E5